Understanding business process management with examples

Business process management (BPM) isn't a one-time fix; it's about making your company's routines better and better all the time so that you stay ahead of the competition.

By lining up your processes with your strategy, BPM can help you get rid of operational bottlenecks, speed up product development, stay on top of regulations, meet customer wants, and grow your business even as it faces competition.

Not sure if a BPM system will work for your business? If so, what can you do to begin the journey? If you want to learn more about the benefits of business process management and how it can help your company, read our guide.

BPM can help you make smart choices and improve overall efficiency by giving you the tools to do things like design agile operations and make risk management and customer satisfaction better. Let's look at some of the most important ways that BPM can change your business at Qntrl.

What is the value of business process management?

Business process management, or BPM, is an important tool for companies that want to do well in today's fast-paced business world. It's a strategic tool that helps you respond quickly to changes in the market and make sure your operations run smoothly.

BPM gives businesses the power to change their processes in response to changing market conditions. This lets them take advantage of chances and set up a structured way to keep getting better. By aligning business goals with operational processes, BPM improves visibility across the company. This makes it easier for people to make smart decisions and set up standard procedures.

Following best practices is very important for a BPM application to go well. To get the best results from BPM, it's important to align people, processes, and technology, set measurable goals, start projects in small steps, get executive support, and make sure everyone knows their part in governance.

Businesses can become more efficient, grow, and make sure their strategic goals are in line with their operational facts by using BPM correctly. It's not just about managing processes when BPM is added; it's about starting a change that moves the business forward.

Best practices in BPM

1. Remember the golden rule: put people, processes, and technology in order of importance.
   When you start to learn business process management (BPM), remember that the most important things are people, methods, and technology. Imagine putting together a strong base for a house. If these three pillars aren't there, the building might not last long. People, processes, and technology should come first. If you follow this rule, everything else will work out.

2. Make your goals clear and keep track of your success.
   When it comes to BPM, making clear goals is like drawing a route on a map: you need to know where you want to go. Setting goals not only helps you find your way, but it also makes it easy to see how far you've come. Setting goals along the way helps you see how far you've come and where you want to go next.

3. Start slowly and build up your momentum.
   It can be scary to start a BPM journey, like climbing a rock. But don't forget that every trip starts with one step. Break your processes down into pieces that you can handle, start small, and enjoy your early wins. Like putting down stepping stones, each win makes it easier for the next and leads to bigger and better things.

4. Call up the troops and get support from the C-suite.
   In BPM, having the C-suite's support is like having a dependable friend by your side. BPM works best when leaders support the cause and move the project forward. To have a leader waving the flag, getting everyone on board, and marching in the same direction towards success is like having a leader.

5. Structure = Success: Setting out the roles for process governance
   The structure of the organisation is what holds BPM projects together. Setting clear jobs and responsibilities for process governance is like giving each team member a task to do; everyone knows their part and works towards the same goal. By making sure your method is well- organised, you can make sure that everything goes smoothly and that your BPM journey ends well.

Using these best practices in your business process management plan can help things run more smoothly, make you more efficient, and lead to long-term success. Remember that BPM isn't just about handling processes; it's also about making your company a place where people are always looking for ways to improve and come up with new ideas.

Business process management lifecycle can help you achieve

Let us look at the six main stages that make-up the BPM lifecycle and set the stage for success in your organisation:

1. Design: The journey starts with the design part, where the plan for making the process better is made. Organisations map out their current processes, find places where they can be improved, and sketch out what they want the future to be like, much like a builder does when they're making a masterpiece. This step lays the groundwork for process optimisation and other BPM actions that will follow.

2. Model: Once the plan is decided upon, it's time to use modelling to make a picture of the process. You can think of this step as making a plan for how jobs will be done, decisions will be made, and resources will be used. Organisations can see clearly what is happening now, find problems, and imagine ways to make things run more smoothly by designing processes.

3. Implement: Once a company has the design and model, it moves on to the implementation phase, where methods are put into action. These are the places where the planned changes are put into action in the real world. The goal of the execution phase is to improve operating efficiency, boost productivity, and make sure that the process always leads to the same results.

4. Monitor: It's important to keep a close eye on performance and results as processes are carried out. In the monitoring phase, you keep an eye on key performance factors, collect information on how the process is being run, and check to see if the desired improvements are happening. Monitoring helps businesses find problems, figure out what worked and what didn't, and use that information to make decisions that improve processes even more.

5. Optimise: After the monitoring phase, organisations have learned a lot, and now they're in the optimisation phase, where they focus on continuous growth. Optimisation is the process of improving processes, getting rid of waste, and raising performance based on real-time feedback. It's like fine-tuning a well-oiled machine. By improving processes over and over again, businesses can stay flexible, adapt to new needs, and achieve long-term success.

6. Execute: The last step in the BPM lifecycle completes the trip and stresses how important it is to keep executing. This phase focuses on the cyclical nature of BPM, where continuous improvement is built into the culture of the company. Companies make sure that BPM stays a flexible and adaptable way to improve business excellence by going back to the execution phase with better processes and new ideas.

Examples and applications of BPM 

Exide Energy

Exide Energy found problems with manual processes that could cause delays and stop them from reaching their goal of streamlining operations. To fix this, they looked to Qntrl for a digital answer.

Exide Energy quickly implemented Qntrl and made it a part of their operations because they liked its low-code/no-code interface and flexible processes. This change gave their teams the freedom to accept digitalization, which made Exide Energy much more efficient and productive overall.

Buroserv

Buroserv was unable to grow because of the time-consuming and complicated manual processes that led to data fragmentation and slow turnaround times in the ICT market. To deal with these problems, they used Qntrl's process automation, which made setting up their NBN service easier.

This approach improved operational efficiency by centralising data management, making validation processes more efficient, and ensuring seamless integration.

Buroserv went through a big change after implementing Qntrl. They were able to handle over 500 orders in the first month, optimise their workforce, speed up service deployment, centralise data access, improve customer service, and gain more visibility into their processes, which gave them a strong competitive position in the market.

Model Co-Operative Urban Bank

Model Co-Operative Urban Bank ran into operational problems when it tried to process gold loans. These problems included jobs that required a lot of resources, not being able to see what employees were doing, and having trouble following rules in the very competitive financial services industry.

To deal with these problems, they used Qntrl, which was set up by Start IT Now, to make the loan handling process faster. Qntrl had important features like showing what employees were doing, making sure that RBI rules were followed, automatically calculating EMIs, creating documents, and giving thorough management reports.

This merger completely changed how gold loans were processed, making the Model Co-Operative Urban Bank more efficient and making sure they followed all the rules set by regulators. When the bank started using Qntrl, it cut down on response times, made the business more efficient, and made customers happier. This set the bank up for more profits and operational excellence in the financial services industry.

Overall, using Qntrl has helped Model Co-Operative Urban Bank improve the speed and accuracy of handling gold loans while also meeting government standards. The multitude of features and benefits that Qntrl offers have not only made internal processes better, but they have also made the total customer experience for the bank's clients better.

Why choose Qntrl as your trusted BPM tool? 

Look at your distinct and unique business model, self-evaluate, and weigh your pros and cons by asking the following questions: Are your processes ready to deal with tough situations? Is your business ready to use its operational skills to embrace continuous improvement?

This will help you reach your strategic goals and easily handle the unpredictable global challenges that lie ahead? Get in touch to find out how Qntrl can help your business become more operationally brilliant through process development.