Orchestration Overview
Every organization runs on processes. With small teams and simple processes, tracking work may be easy. However, when teams grow and processes evolve, managing work and monitoring progress becomes more difficult. To overcome these difficulties, Qntrl lets you design and orchestrate your business processes.
Let's consider a business case. Zylker Manufacturing, Ltd. takes orders from their customers to design and produce goods. It employs different teams including product design, manufacturing, sales, marketing, and customer support, each with their own processes to follow.
Once a team’s task is complete, an email with the order status is sent to dependent teams to take over . For example, if the design is complete, the product design team emails the manufacturing team to begin production.
This process might seem fairly simple but there are many hidden challenges that the teams might face.
Challenges
If a team fails to include an important information in the email, the other teams will email back asking for more details. This back-and-forth email communication causes delays.
If there is a delay to the delivery, there is no way to track the team the task is stuck with.
The teams must manually communicate through emails or telephone calls to track the progress.
When new employees join the company, it may take them some time to learn the flow of processes taking place in each team.
Important emails may be overlooked if the recipient is receiving a large volume of emails.
You can see that these challenges could be avoided by having an organized platform for the teams to collate work details and progress.
Solution
Orchestration in Qntrl helps you overcome these challenges by designing and automating your organization’s workflows. You can digitize your entire workflow and transfer tasks between teams efficiently.
Orchestration helps you:
Create digital forms to capture information required to run processes.
Design a blueprint to track work progress.
Get all the required information when tasks (called Cards in Qntrl) move from one team to another.
Assign permissions to selective employees.
Collaborate on specific work items from a centralized space.
Give a walk-through of the workflow to new employees.
Automate routine tasks.
Scenario
In this tutorial, we will discuss the following business scenarios for Zylker Manufacturing, Ltd. and look at the details of how to automate the process using Qntrl.
Order manufacturing
This process involves the design and manufacturing team. Once the customer places an order, the design team starts a draft of the design. Once the design is ready, it is sent to the manufacturing team, who create a prototype to test the design. If the prototype is successful, the team manufactures and delivers the product.
Product implementation
After the product is delivered, an executive from Zylker installs the product and educates the users about how it works. This implementation might take place online or offline. The steps to be completed for the product implementation and support are covered in this process.
Change management
If there is a newly passed government standard for manufacturing or an organization-level change to the safety parameters to be followed by Zylker, change management workflow is implemented. The change can be either an emergency or timeline based.
Before we build these processes, let’s get to know the basics of building an orchestration.