| Classic | Premium | |
|---|---|---|
| Services | ||
Collection of detailed articles on setting up, customizing, and using Qntrl's features. Knowledge base |  | |
| Community forums | | |
| Email support | | |
Ping us with your questions through in-app chat for a speedy response. Live Chat | - | Business Hours |
Get assistance for customization and troubleshooting through screen sharing sessions. Remote assistance | - | |
Get acquainted with Qntrl and learn best practices from our process experts. Product training | Introductory product overview | Multiple sessions, depending upon process complexity and number of licenses |
Get help in setting up Qntrl for your business. Configuration assistance | Available at an additional cost | Free configuration of POC, with additional support for process implementation available for purchase |
| Personalized features, widgets, and custom developments | Available at an additional cost, depending on the complexity of the requirement | Available at an additional cost, depending on the complexity of the requirement |
A dedicated point of contact for your every support need Technical Account Manager | - | |
| First response time | 24 hours (in business hours) | 12 hours (in business hours) |
| Cost | Free | 20% of license fee |
| Eligibility | Premium support is available only for yearly subscription plans with a minimum of 50 users | |
Thinking of getting premium support?
We understand that every company has unique business processes that capture its competitive advantage. Our team of enterprise solutions experts can help set up Qntrl exactly the way your business needs. Orchestrate better by getting premium support now!