Unify all support requests into one command center, and keep an eye on the ones you want to pay close attention to.
No lost notes, nothing lost in translation from one agent to the next, and no customer left hanging, waiting for a response that never comes.
Establish strong and well-defined processes to manage incoming support tickets. Ensure that all customer requests are handled in a consistent manner.
Qntrl allows you precise control over the who, what, when, and how of every process under your care.
Leave the heavy lifting to Qntrl, and let your agents focus on high-value strategic activities.
We'll verify and assign requests, initiate approvals and followups, trigger corrective actions, or do anything else you need, faster and easier, so you and your team can accomplish more.
Have something else in mind?
Take a look at our full list, or we can help.
Qntrl is the world's #1 Workflow Orchestration Software. Here's why.
Streamline incoming service requests, and maintain rapid response times. Define roles clearly, and protect requests from duplicate efforts and embarrassing cross-fire.
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Have well-outlined service SOPs and ensure that all agents understand what is expected of them at every stage, and know how to appropriately respond in any given situation.
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Real-time conversations demand real-time answers. Get access to anything you need to help a customer, including account details, purchase history, and past conversations.
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Automate canned replies and alerts. Route queries to the appropriate departments automatically. Automate workflow steps, document or PDF generation, and more.
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Analyze number of requests received per day, number of requests closed per user, average response time, average handle time, and more with bespoke, dynamic reporting module.
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Build flexible and scalable business processes tailored to meet the requirements of your business. Have everything you need outlined for a perfect customer service workflow.
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Connect Qntrl with your tools - Salesforce, HappyFox, Shopify, and more - for seamless data flow. APIs, Client and Server Scripts are options that help you tailor Qntrl to your needs.
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Field access privileges, data encryption, and role-based access controls keep your sensitive information safe. Audit capabilities help you figure out who-did-what-when.
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Take a look at our full tour.
Connect Qntrl to your other systems, to keep everything in sync.
After a new account is added in Salesforce
Trigger customer onboarding process in Qntrl
After a customer support request is created in Qntrl
Post message in Slack.
